Customer deployment case studies

How enterprise mobility solutions work in the field.

Explore 15 named deployments across manufacturing, retail, logistics, aviation, hospitality and field service. Each case explains the work events, systems, exceptions, acceptance criteria and rollout structure behind a comparable RuggedLayer delivery.

RuggedLayer solution delivery

Use a real workflow to design the next one.

RuggedLayer uses documented customer deployments to shape an equivalent solution: workflow mapping, device and accessory selection, integration review, configuration, validation and deployment handover. Authorized hardware platforms are supplied through UROVO and SEUIC (Dongji).

Customer deployment reference

Each entry shows the customer context, hardware platform, step-by-step operating flow and documented outcome that informed the reference.

RuggedLayer delivery path

Translate the reference into a scoped device solution, system boundary, exception design, validation checklist and deployment plan for the actual environment.

Named customer deployments

Start with the operating flow, not a device catalogue.

Open a case to see the work events, device role, documented outcomes and the delivery steps RuggedLayer would use to build a comparable deployment.

Manufacturing / 4 cases

Production, materials and quality capture

Line-side barcode, MES reporting, RFID warehouse and multi-shift industrial workflows.

Automotive production line used in the Chery customer deployment reference

Chery Automobile / Automotive manufacturing

Complex barcode capture on Chery's production line

Customer deployment reference / SEUIC (Dongji) hardware platform

Chery Automobile used the AUTOID Q7-(S) to replace a difficult line-side capture workflow for oil-stained, damaged and high-density metal barcodes.

Workflow in this case

  1. Capture difficult production identifiers at the line side.
  2. Send the captured identifier into the digital production workflow.
  3. Use repeatable capture handling instead of manual re-entry.
  4. Match ergonomics and battery behavior to the operator shift.
Capture method
Difficult 1D/2D and direct-part-marked codes on oil-stained, scratched, reflective or high-density metal surfaces.
Systems in scope
Operator application, MES work-order and process APIs, quality records, device management and plant identity.
Hardware platform
SEUIC AUTOID Q7-(S)
Primary documented outcome
More than 30% improvement against the previous devices.
UROVO handheld scanning pallets in a Goertek warehouse reference

Goertek / Electronics manufacturing

Mobile production and warehouse capture at Goertek

Customer deployment reference / UROVO hardware platform

Goertek replaced factory barcode scanners that could not keep up with frequent mobile work with a connected capture workflow for production, warehousing, RFID inventory, security and inspection.

Workflow in this case

  1. Capture production and warehouse identifiers at the point of work.
  2. Use mobile capture for location changes and order-handling events.
  3. Use RFID and mobile data collection for inventory and remote checks.
  4. Apply device-management and identity controls to mobile work.
Capture method
Barcode, RFID, NFC and identity events across receiving, put-away, picking, counting, inspection and security workflows.
Systems in scope
WMS, production application, RFID inventory service, identity controls, inspection records and device management.
Hardware platform
UROVO mobile terminals and RFID system
Primary documented outcome
30% increase after the RFID system deployment.
Tobacco production and warehouse workflow used in the Shanghai Tobacco deployment reference

Shanghai Tobacco Beijing Cigarette Factory / Tobacco manufacturing and warehousing

RFID-linked production and warehouse operations at Shanghai Tobacco

Customer deployment reference / SEUIC (Dongji) hardware platform

Shanghai Tobacco Beijing Cigarette Factory used a CRUISE2U 5G RFID terminal to connect tobacco sourcing, production, warehousing and distribution records in one operating workflow.

Workflow in this case

  1. Read RFID and barcode events from tobacco sourcing through production.
  2. Use the detachable RFID configuration for warehouse data collection.
  3. Transmit data over 5G or Wi-Fi 6 as work is completed.
  4. Apply rugged hardware protection to dusty and humid work areas.
Capture method
Barcode and UHF RFID events for source material, production movement, warehouse location, inventory and order handling.
Systems in scope
Production traceability, MES, WMS, order processing, inventory reconciliation and managed device services.
Hardware platform
SEUIC CRUISE2U 5G industrial RFID handheld terminal
Primary documented outcome
30% faster processing per order.
Home-appliance production workflow used in the AUX Group deployment reference

AUX Group / Home-appliance manufacturing

MES-connected shop-floor data capture at AUX Group

Customer deployment reference / SEUIC (Dongji) hardware platform

AUX Group used AUTOID Q9 Pro terminals as the shop-floor data-collection interface for production reporting, material movements, process tracking, quality inspection and warehouse inventory.

Workflow in this case

  1. Capture work events at the shop floor through the MES data-collection interface.
  2. Read materials during inbound and outbound movement.
  3. Capture process-tracking and quality-inspection events.
  4. Use a device profile suited to high-intensity, multi-shift operation.
Capture method
Repeated barcode scans for production reporting, material movement, process steps, quality checks and inventory.
Systems in scope
MES, WMS or inventory service, quality records, work-order master data, identity and device management.
Hardware platform
SEUIC AUTOID Q9 Pro industrial mobile terminal
Primary documented outcome
More than 30% improvement after the production workflow was updated.

Retail operations / 5 cases

Store inventory, checkout and fleet control

RFID counts, receiving, mobile POS, replenishment and managed devices across distributed stores.

Li-Ning apparel store used in the RFID inventory deployment reference

Li-Ning / Apparel retail

RFID inventory across Li-Ning's 6,000+ stores

Customer deployment reference / SEUIC (Dongji) hardware platform

Li-Ning paired AUTOID UTouch RFID handhelds with apparel tags to digitize receiving, stock counts, item locating, replenishment and cross-store transfers.

Workflow in this case

  1. Read incoming apparel tags as goods enter the store workflow.
  2. Use RFID group reading for periodic inventory counts.
  3. Use the RFID handheld to find a specific tagged item.
  4. Update replenishment and cross-store transfer activity through the connected workflow.
Capture method
UHF EPC reads for bulk counts and item finding, with barcode fallback for item and location confirmation.
Systems in scope
RFID store application, POS, ERP, WMS, inventory adjustment service, user identity and device management.
Hardware platform
SEUIC AUTOID UTouch RFID handheld
Primary documented outcome
10x faster; several hours reduced to under 30 minutes.
Mobile device management architecture used in the Watsons China deployment reference

Watsons China / Multi-site retail

Managing a distributed retail device fleet at Watsons China

Customer deployment reference / UROVO hardware platform

Watsons China used UROVO mobile device management to control applications, devices, maintenance and frontline workflows across a large retail-store network.

Workflow in this case

  1. Bring mobile computers and payment terminals under a managed device policy.
  2. Publish approved applications and enforce allowlist or blocklist rules.
  3. Review device health, configuration and operational state remotely.
  4. Use remote updates, diagnosis and issue handling for the installed fleet.
Capture method
Device enrollment, application policy, configuration, telemetry, remote commands, diagnostic records and maintenance status.
Systems in scope
UMS or MDM, enterprise identity, application distribution, support ticketing, asset inventory and store network services.
Hardware platform
UROVO UMS with mobile computers and payment terminals
Primary documented outcome
More than 10,000 equipment sets across thousands of stores.
Convenience-store inventory workflow used in the Indomaret deployment reference

Indomaret / Convenience-store retail

Real-time receiving and stock counts across Indomaret stores

Customer deployment reference / SEUIC (Dongji) hardware platform

Indomaret used CRUISE GeP handheld computers for receiving and inventory counting across a nationwide convenience-store network, replacing delayed batch transfers with connected store operations.

Workflow in this case

  1. Capture goods as they arrive at the convenience-store location.
  2. Use the handheld for store inventory-count tasks.
  3. Send store activity through the connected device workflow.
  4. Use a durable device profile for repeated daily store work.
Capture method
Barcode receiving and shelf or stockroom count events synchronized from the store handheld.
Systems in scope
Store inventory application, ERP or replenishment service, receiving records, device management and support ticketing.
Hardware platform
SEUIC CRUISE GeP industrial handheld computer
Primary documented outcome
60% improvement for the connected store operation workflow.
Apparel-store mobile POS workflow used in the Pantaloons India deployment reference

Pantaloons India / Apparel retail and mobile POS

Mobile checkout and live inventory synchronization at Pantaloons India

Customer deployment reference / UROVO hardware platform

Pantaloons India used i9000S handheld smart POS terminals with retail software to combine item lookup, checkout, payment, tax and discount calculation, transaction records, stock updates and customer service away from a fixed counter.

Workflow in this case

  1. Identify the associate, customer context and items from anywhere in the store.
  2. Apply item data, tax, discount and promotion rules in the retail application.
  3. Complete the supported payment method through the handheld POS workflow.
  4. Write the transaction to inventory and evaluate the resulting stock level.
Capture method
Item barcode, basket, price, discount, tax, payment, receipt, transaction and inventory events on one handheld POS.
Systems in scope
Retail POS, payment gateway, product and price service, inventory, promotions, customer records and device management.
Hardware platform
UROVO i9000S handheld smart POS
Primary documented outcome
Mobile processing reduces handwritten work and supports faster store sales activity.
Store and distribution inventory workflow used in the MR.DIY deployment reference

MR.DIY / Home-improvement retail

Real-time store inventory and distribution planning across MR.DIY

Customer deployment reference / SEUIC (Dongji) hardware platform

MR.DIY deployed CRUISE mobile computers for store inventory and warehouse stocktaking across a network described as more than 2,300 stores, using current capture data to improve stock visibility, replenishment and distribution decisions.

Workflow in this case

  1. Scan inbound items and quantities against the expected delivery.
  2. Capture shelf and stockroom quantities by location and item.
  3. Review missing, excess and unrecognized items before approving adjustments.
  4. Use current stock and sales demand to create a replenishment requirement.
Capture method
Barcode events for receiving, location counts, variance review, replenishment and warehouse stocktaking.
Systems in scope
Store inventory, ERP, WMS, replenishment planning, inter-store transfer, device management and support.
Hardware platform
SEUIC CRUISE mobile computer
Primary documented outcome
The public case describes deployment support for a network of more than 2,300 stores.

Warehousing and e-commerce / 2 cases

Inventory, authentication and fulfillment

Fresh-food traceability and multi-step e-commerce warehouse execution from receipt through packing.

Fresh-food delivery workflow used in the Dingdong deployment reference

Dingdong (Cayman) Limited / Fresh-food e-commerce

A digital fresh-food supply chain for Dingdong

Customer deployment reference / UROVO hardware platform

Dingdong used DT40 enterprise terminals to connect receiving, shelving, price-tag work, inventory, traceability and inspection across a fresh-food fulfillment network.

Workflow in this case

  1. Capture incoming goods and the initial storage decision.
  2. Associate products with their storage locations during shelving.
  3. Use inventory events to prioritize short-shelf-life goods.
  4. Record anti-counterfeit, inspection and food-safety control events.
Capture method
Barcode and item-location events carrying SKU, lot or batch, quantity, receipt time, storage location, status and operator.
Systems in scope
WMS or store inventory, order fulfillment, replenishment, pricing or label work, food-safety traceability and inspection records.
Hardware platform
UROVO DT40 enterprise intelligent terminal
Primary documented outcome
The documented operating context reaches almost one million orders per day.
E-commerce warehouse workflow used in the Dewu App deployment reference

Dewu App / E-commerce authentication and warehousing

Integrated warehouse and product-authentication capture at Dewu App

Customer deployment reference / SEUIC (Dongji) hardware platform

Dewu App used CRUISE GeP mobile computers to connect receiving, authentication, shelving, picking, inventory counting and packing with real-time warehouse data capture.

Workflow in this case

  1. Scan products as they enter the warehouse workflow.
  2. Capture barcode and authentication images on the same handheld.
  3. Use the connected device through shelving, picking and inventory counting.
  4. Carry the same item record into packing and fulfillment.
Capture method
Barcode and image events bound to item identity, custody, authentication result, location and order task.
Systems in scope
WMS, authentication workflow, image storage, inventory, order fulfillment, user identity and device management.
Hardware platform
SEUIC CRUISE GeP industrial mobile computer
Primary documented outcome
15% to 25% labor-cost reduction after the workflow improvement.

RFID operations / 3 cases

Safety equipment, transport access and linen lifecycle

Defined read zones and reconciliation for aircraft assets, employee shuttles and hotel linen.

Aircraft safety-equipment workflow used in the Hainan Airlines deployment reference

Hainan Airlines / Aviation safety equipment

Minute-level life-vest inspection for Hainan Airlines

Customer deployment reference / SEUIC (Dongji) hardware platform

Hainan Airlines used an AUTOID UTouch 2-20 RFID handheld to digitize life-vest counting, inspection, expiry monitoring and lifecycle records across aircraft.

Workflow in this case

  1. Read life-vest RFID tags in the aircraft environment.
  2. Count and inspect the assigned equipment set in one RFID pass.
  3. Link inspection events to expiry and monitoring information.
  4. Synchronize inspection results to the back-office record.
Capture method
Batch UHF RFID reads tied to aircraft, cabin zone, life-vest identity, inspection result and expiry status.
Systems in scope
Inspection application, aircraft and asset registry, expiry rules, maintenance records, audit reporting and managed identity.
Hardware platform
SEUIC AUTOID UTouch 2-20 RFID handheld
Primary documented outcome
Reduced from 30 to 60 minutes to under 5 minutes per aircraft.
Employee shuttle boarding workflow used in the ExxonMobil deployment reference

ExxonMobil Shanghai Technology Center / Employee transportation

RFID employee verification and route analytics for ExxonMobil shuttles

Customer deployment reference / SEUIC (Dongji) hardware platform

ExxonMobil Shanghai Technology Center used UHF RFID employee badges, vehicle-mounted handheld readers, 4G synchronization with offline caching and a management platform to control shuttle access and analyze demand across more than 20 routes.

Workflow in this case

  1. Link the employee badge identifier to shuttle permissions and the current personnel record.
  2. Read the UHF badge at the vehicle and confirm permission in under one second.
  3. Cache the passenger, vehicle, stop and timestamp when the mobile network is unavailable.
  4. Send boarding events over 4G to the shuttle management platform.
Capture method
Passive UHF employee-badge reads bound to permission, vehicle, route, stop, direction and timestamp.
Systems in scope
Employee directory, access permission, shuttle operations, passenger-flow analytics, vehicle records, alerts and device management.
Hardware platform
SEUIC AUTOID UTouch 2-S6+3 UHF RFID handheld reader
Primary documented outcome
Contactless identification completes in under one second per person.
Hotel linen handling workflow used in the Fairfield by Marriott deployment reference

Fairfield by Marriott / Hotel operations and linen control

RFID linen handover, room registration and lifecycle traceability at Fairfield

Customer deployment reference / SEUIC (Dongji) hardware platform

Fairfield by Marriott used two RFID handheld profiles for bulk laundry-to-hotel handover, room-level linen registration, inventory counts, management-system synchronization, alerts and lifecycle records.

Workflow in this case

  1. Associate each washable RFID tag with the linen type and lifecycle record.
  2. Read linen groups as custody moves between the laundry facility and hotel.
  3. Use the lightweight reader to record linen placement or collection during room service.
  4. Run stock counts in linen rooms, floors or service areas and resolve variances.
Capture method
Washable UHF linen tags read in bulk for handover and counting, plus room or floor registration with a lighter handheld.
Systems in scope
Linen master data, laundry handover, hotel inventory, room or location records, lifecycle history, alerts and reporting.
Hardware platform
SEUIC AUTOID UTouch 2-20 and AUTOID UTouch 2-S6+3 RFID handhelds
Primary documented outcome
Bulk RFID reading improved linen handover and inventory efficiency by more than 5x.

Field service / 1 case

Dispatch, repair, payment and proof of service

A complete technician work-order flow from service-center assignment through maintenance closure.

Field-service technician workflow used in the Haier Group deployment reference

Haier Group / Home-appliance field service

Mobile work orders from dispatch through proof of repair at Haier

Customer deployment reference / UROVO hardware platform

Haier connected service-center dispatch, technician work orders, product-code capture, spare-parts requests, repair records, electronic warranty updates, on-site payment and receipt printing in one mobile field-service workflow.

Workflow in this case

  1. Convert the customer call, product and fault description into a structured work order.
  2. Download the assignment and review the customer, asset and service history before arrival.
  3. Scan the product code and record the observed fault at the service location.
  4. Record the repair procedure, parts request or parts consumption and any chargeable work.
Capture method
Work-order, product barcode, diagnosis, parts, photo, warranty, payment, receipt and customer-confirmation events.
Systems in scope
Field-service management, CRM, product and warranty records, parts inventory, payment service, reporting and device management.
Hardware platform
UROVO mobile computer, payment interface and mobile printer
Primary documented outcome
Technician location and service activity can be tracked for remote resource dispatch.

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